EAP - Employee Assistance Program

EAP - Employee Assistance Program

Normally, what happens when you offer an EAP is that an employee under stress can call a phone number to get immediate help from a coach or hypnotherapist on topics like: 

  • Workplace personality conflicts – advice and suggestions on how to work with a difficult manager or co-workers.
  • Drug addiction – advice on how to deal with the employee’s addiction, or how to deal with a family member’s addiction, including teen drug use prevention.
  • Mental health issues – depression, anxiety, anger management or other needs an employee or their family members may be dealing with.
  • Grief assistance – Support for employees who have lost a loved one as well as for employees experiencing the loss of a co-worker. 
  • Even separations or divorces are an emotional state of emergency and belong to the theme of grief.
  • Leaders in life crisis - only if they are healthy, they can also lead healthy.


Most EAPs provide a set number of coach referral sessions, from 1-3 hours, at no cost to the employee to fully assess the issue before recommending a resource, therapist, or service to the employee. 


The EAP does not do long-term counseling, but can help the employee get the ball rolling.


An EAP is a super program that pays for itself by keeping employee drama and an employees’ personal and interpersonal issues under control. That benefits your workplace, saves you time, and may save you money.


It’s a benefit many employees appreciate, but may never think to ask for. However, if you offer an EAP, make sure you take the time to explain it’s confidentiality to your employees, so they’re not afraid to use it.


Employees will have many questions once you launch your EAP. It may take several reassurances to convince them to trust the EAP program. Here are common questions they may have e.g:

  • Is it confidential? (Yes. No employee specific information is shared with employer.)
  • Do I have to pay? (No, EAP counseling and referrals are free services to the employee)
  • How do I know it’s confidential? (Coaches are required to maintain confidentiality.)
  • Will they report issues to you, like e.g. drug addiction? (Yes, in aggregate only. No names.)
  • If my manager recommends I use the EAP, do I have to use it? (No, but since managers don’t have a coaching background, they might encourage you to seek the help of an expert.)
  • How do I contact the EAP? (Provide the EAP contact phone number or website.)